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FAQ'S

Hanging planters and the measure up?

The total length is personal preference, but we recommend:

-1.8m planters for standard 2.4m (28 course) ceilings in the corner of a room

-2m planters for high ceilings 2.7m (31course) Ceilings in the corner of a room

Smaller planters such as 1.4m look great hung above sideboards amongst other wares. 

The total length of the planter is from the very top (at the ring) to the bottom (at the end of the tail). Our pieces are made to fit medium sized pots/vases, such as 22 cm fishbowl vases. The vases will sit approximatley 40-50cm from the end/tail.

Care of my plant hanger and wall hanging?

When watering your plants we recommend using a spray bottle to avoid overwatering and to ensure that water is directed onto the plant and not the rope. Cotton in particular is very sensitive to moisture and may disintegrate if not treated with care at watering. For this reason we also recommend using a planter or vase without drainage holes. Alternatively to avoid water spillage, remove the pot from the hanger for watering.

Can my plant hanger be used outdoors?

We recommend that all hangers except where listed be used indoor only. Some ropes and cords are senstive to moisture and UV.

How do I mount my plant hanger and wall hanging?

To mount your planter to the ceiling be sure to insert a cup hook into the ceiling beam or joist. Do not directly place the hook into the ceiling plaster alone as this is not secure or safe.  A stud finder may assist you in locating the roof beam. If unsure please contact us for more information.

Many of our wall hangings and artworks can be mounted using screws or nails in the wall. Once inserted the screw should not be readily visible once the art is mounted, i.e the fibre art weave should obscure the mounting screw.

For large pieces, two or three screws maybe needed to hold the weight.

Im interested in a piece that is sold. Can I still get this made?

Please contact us info@macandmore.net.au to discuss if this is possible.

Shipping, damages, returns and exchanges?

Yes we generally ship with Australia Registered Post, Australia wide and internationally. Local collection can be arranged at request.  Signature will be required on delivery. A tracking number will be provided for all purchased pieces.  Within Australia allow 3-6 business days for delivery. In some cases we recommend insurance.

We ship some vases. Some can be purchased and collected locally on request. Express post can be arranged at request and for extra charges. Insurance is recommended for our larger wall hangings and this is often included in our shipment fee.

Your satisfaction is really important to us and we will always endeavour to do our best to ensure you love your piece. If you are not happy with your item I will gladly refund your purchase minus the the original shipping fee. Please contact us within 48hrs of receiving your piece and inform us prior to resending so we can make appropriate arrangements for safe return. Custom purchases and commissions however are non refundable as they have been made to specification at customer request.

If your item is faulty in anyway we will happily refund it. Please send us photographs and inform us of the issues within 48hrs of receiving the package. We take great care in packaging our pieces howewer if unfortunate damage occurs in transit with ceramics, vase or other pieces will can replace them and reship them, but at the cost of the customer.

We pride ourselves on excellent customer service and production of handmade quality art so we will do are upmost to find a solution to any questions that you have! 

Can I collect my piece?

Yes. Please contact me prior to purchase and I can remove shipping fees.

Will my piece be exactly as pictured?

Each of our pieces are handmade, individual and unique. Some differences may occur within the weave, however the overall art piece will be very similar to the original pictured.

Do you sell vases and pots?

Yes. Please email us to check availability. We are unable to ship all vases at this present time, so please email us to confirm.

Do you sell at markets and pop up shops?

Yes. Please contact me or follow us on instagram to find out more about local events.

Do you run workshops?

Yes, all over Perth. Wall hangings and planters are available. Please contact us to register your interest or checkout the macrame workshop tab on our website for more info and current workshop dates.